You can understand about Insights for Service Analytics
Insights for Service analytics provide a systematic approach to measuring and monitoring the performance of service-related activities. Insights with key performance indicators (KPIs) help organizations assess how well they are meeting service goals and objectives.
Insights for service analytics provides you with all the information regarding the invoiced, scheduled, and completed services, customers are able to have a quick glance at the different services provided along with their benefits.
Below are Listed critical KPIs for services that could assist in managing your services more effectively and optimizing as well as analyzing the service process in detail.
Insights for Service Analytics is designed to present below KPIs and Insights
|
KPI |
Description |
|---|---|
|
No. of Services by Status |
Understand the total number of services by their status. |
|
Service Revenue by Status |
Understand the total revenue of all the services by their status. |
|
Service Acceptance Rate and Metrics by Status |
The service acceptance rate represents the percentage of services that are successfully accepted and moved into the active processing stage. It reflects the effectiveness of the initial stage of service management. |
|
Service Revenue by Status And Acceptance Rate |
It helps to evaluate the financial performance of their service offerings at different stages of the service life cycle. |
|
Top 10 Services Approved |
The number of services that are approved compared to the total number of services created. |
|
Top 10 Services Not Approved |
The number of services that are not approved compared to the total number of services created. |
|
Service Acceptance Rate |
The count of services that have undergone the acceptance process and are deemed suitable for further processing or resolution. |
|
Top 10 Services Offered |
This visualization offers a well-rounded approach to assessing the success of the top 10 services offered, contributing to overall service excellence and organizational success. |
|
Top 10 Services with the Highest Revenue |
This visualization collectively provides a comprehensive view of the success, profitability, and market impact of the top 10 revenue-generating services. |
|
Average Revenue by Service Type |
The Average Revenue by Service Type is a metric that calculates the average revenue generated for a specific type of service within an organization |
|
Service Revenue over a period of Time |
The total revenue generated by an organization from its services over a specified time frame. |
|
Avg Actual Time taken to complete a Service |
The average amount of time it takes to complete a service |
|
Service Revenue over a period of Time |
The total monetary value generated by all services offered by the organization within a defined time period, such as weeks, months, quarters, or years. |
Computed fields
Here are the business constraints that are applied.
- All the Metrics are calculated for the applied date range filter.
Filters
Using filters you can analyze by applying various search criteria, here are the available filters:
Service Category → Job → Service → Customer → Customer Type → Service Status → Job Status → Salesperson → Class
Top 4 reasons why you would need Insights for Service analytics for your Organization:
- Insights for Service Analytics provides a systematic approach to measuring and monitoring the performance of service-related activities. Insights into key performance indicators (KPIs) help organizations assess how well they are meeting service goals and objectives.
- Help organizations optimize resource allocation. By understanding which services are most in demand and where operational efficiencies can be gained, businesses can allocate resources more effectively, reducing costs and maximizing productivity.
- Understanding the financial performance of services is essential for sustainable business growth. Also helps you identify high-performing services, pricing optimization opportunities, and strategies to increase revenue and profitability.
- Businesses that utilize service analytics gain a competitive advantage. By comprehending market trends, customer needs, and competitors' performance, organizations can strategically position themselves, differentiate their services, and stay ahead of the market.