Week 1 (August 1, 2023 - August 5, 2023)
Items resolved this week:
- An issue with Appointment Routing in Mobile Estimator.
- A problem was encountered when entering Custom Measure & Plant Inventory.
- The subtotal on the job is slightly incorrect by a few cents.
- Sorting issue with the Accepted date column on the work scheduler
- Encountering an error when attempting to access the list of Deactivated Jobs.
- Deactivated jobs are not visible in the list of jobs that can be restored.
- The system does not display any activity log for the Confirmation SMS that is sent to customers for accepted jobs.
- Customers are receiving incorrect appointment reminders via SMS.
- Encountering Errors when exporting Payments to QBO due to mismatched Transaction Types.
- An issue with crew members being able to clock in and out of jobs.
- Encountering an error when trying to save services.
- Customers are experiencing difficulty adding service descriptions and work order notes through the mobile estimator app.
- issue with syncing Appointment Calendar with Google Calendar.
- When messages are opened, the subject field does not display the subject of the messages.
- The customer's accounts receivable do not show the credit card payment.
- Customers experienced duplicate charges on AG Payments.
- Job Updated to Complete with Schedule Service Lines on them.
- Move the Message To/From field in the top right corner of the message detail screen.
- The double-sided arrow is not visible, which causes difficulty in viewing all the tags on Work Scheduler.
- An issue with changing crews for recurring services.
- An issue with the "Update Preferred Contact Type" Utility
- Crew members are experiencing automatic clock-outs from jobs.
- Encounter an error when attempting to create a purchase order (PO).
- To eliminate the Credit Card company logo from the Credit Card Form.
- The proposal Last Printed By column does not show data under the Job Listing
- Users are experiencing issues with the Mobile Estimator app crashing and logging out unexpectedly.
- Appointment automation emails are not able to retrieve the data for the merge fields.
- Unable to input the date of equipment purchase.
- Customers are experiencing difficulties when attempting to register for a Customer Portal account.
- An issue where the job costs for services that have been completed or invoiced do not add up correctly.
- Encountering an "Internal server error" message when accessing the Email settings on the Mobile Estimator (ME) app.