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Quick Start Tutorials
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Arborgold Updates
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Company & User Settings and Lists
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Work Scheduler
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Arborgold Crew
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Accounts Receivables
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Payroll Tracking and Job Costing
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Supply Chain Management & Accounts Payable
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Communication and Renewals
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Reports and Analytics
Why Didn't a Job or Service(s) Renew?
Why Didn't a Job or Service(s) Renew? Reasons why a job or service(s) would not renew when running a renewal batch Josh HThere can be some reasons behind why something did not renew properly and this article we will outline a few of them.
The Customer is set to Inactive: Inactive customers are not eligible for their jobs or services to renew. You can set a customer inactive my looking them up on their information tab and toggling the box off to the left and saving.
![](https://help.arborgold.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio3693868293fc5ffed56aa9e5089c6ff30image.png)
2. The Send Future Renewal Box for the job is unchecked.
![](https://help.arborgold.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio36938721864d2c7b0278b52f727cf7300image.png)
This box is by default checked the first time a job gets created but can be toggled off by a user by going to the job screen and navigating to the details tab of a job, then unchecking the box and saving.
3. The Date you ran the renewal batch for is not past the Do Not Renew Until Date for the service.
![](https://help.arborgold.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio369392814a3ee30d847548c8205c4e4d9image.png)
For example If I ran a renewal batch for 1/1/2021 this above service will not renew since its not past 7/29/21.
4. Your renewal batch creation settings are not set to capture that job or service(s) on that job. If you need help creating a renewal batch refer to this article here.
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