Arborgold’s Two-Way Texting lets you both send and receive text messages with your customers directly inside Arborgold. Enjoy real-time conversations for scheduling, support, and updates—all in one place.
Table of Contents
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Subscription: Choose your messaging plan.
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Privacy Policy: Add the required Terms & Conditions and Privacy Policy to your website to ensure compliance.
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Company Information: Enter all necessary company and admin user details.
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Phone Number Selection: Pick a local number or upgrade your landline for Text use.
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Activation: Submit your application for activation
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- Need Help?
Overview: What is Two-Way Texting?
Save Time. Stay Connected. Simplify Every Conversation.Arborgold Two-Way Texting helps your team work smarter by combining real-time messaging and automation within one seamless platform. From appointment confirmations to follow-ups, communication happens instantly—saving time, reducing errors, and keeping customers in the loop. Automations handle repetitive tasks so your team can focus on delivering exceptional service while staying connected with every client.
- Saves Time & Boosts Efficiency — Automations streamline reminders, updates, and confirmations.
- Real-Time Conversations — Engage customers instantly through two-way messaging.
- Improved Scheduling — Coordinate appointments faster and more accurately.
- Centralized Communication — Keep every text conversation stored within Arborgold.
- Enhanced Customer Experience — Faster responses build stronger client relationships.
- Reduces No-Shows — Automatic confirmations and reminders keep schedules on track.
- Compliant & Reliable — Verified business numbers ensure professional, secure messaging.
- Fully Embedded — One login, one workflow—no extra apps required.
How to Enroll
Access Enrollment
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Log in to your Arborgold account.
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Navigate to Settings → Text Settings (or click Text in the left-hand navigation menu).
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The Text Settings page will display your enrollment options.
Arborgold currently offers the Essential Plan as the primary subscription option for messaging. You’ll be guided through a series of enrollment steps:
Step 1: Subscription
- Select the Essential Plan on the enrollment page.
- Fill in the Subscription Form by entering accurate company details.
This step establishes your messaging capacity (messages per month), defines your billing frequency, and captures the key company details necessary to activate your messaging service.
Step 2: Confirm Privacy Policy and Acceptable Use
Before activating messaging services, Arborgold requires your website to display its Privacy Policy and Acceptable Use Policy for compliance:
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Why is this step needed?
Arborgold’s Two-way texting services are regulated, requiring clear privacy and usage policies on customer websites. -
What do I need to do?
Add the provided policy text to your website (ideally at the bottom of your Privacy Policy page or under communication/data usage clauses). If you do not have a Privacy Policy, you must create one.
Copy Policy Wording
You can copy the Policy wordings and send to your website manager for easy implementation.
Once this is completed, confirm compliance by clicking “I’ve added the policies to my website”.
Additional Notes
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Policy compliance is a mandatory step; skipping it will delay service activation.
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Contact Arborgold Support if you have setup questions.
Step 3: Filling Company Information
Providing accurate company and admin user information is essential for account management, and regulatory compliance. During enrollment, you must enter:
Company Information:
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Company Name
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Company Email Address
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Company Phone Number
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Company Zip/Postal Code
Admin User Information:
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First Name and Last Name of the primary admin
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Mobile Number
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Admin User Email Address
Step 4: Brand Registration
During the subsequent brand registration step, you’ll also provide:
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DBA or Brand Name
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Legal Company Name
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Tax Number/ID/EIN (such as Social Security Number for sole proprietors)
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Owner’s Phone Number
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Company Address (with city, state/province, and postal/zip code)
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Country
All information should match your official business documentation and contact records to avoid any interruptions in service.
Step 5: Phone Number Selection
Selecting the phone number is fundamental to enabling Two-Way Texting functionality in Arborgold.
Why This Step Matters
Your chosen number will be the point of contact for all text messaging activity, allowing you to send and receive Texts with customers directly.
Options Available
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Request a local number: Select a new number from provided local options to represent your business.
- Use your business number: You can SMS-enable your existing business landline or VoIP number so that you can send and receive texts without changing your phone service. This works with most landline numbers, but mobile numbers are not eligible.
Activation
Once your application is submitted for enrollment, your request will be processed within 7 to 10 business days. During this period, our team will review your information for compliance and system requirements.
Status Updates:
You will receive notifications on your application’s progress and will be promptly informed once your texting capability is fully activated.
Additional Support and Compliance
If you experience issues or have enrollment questions, reach out to our support team via the two-way text feature or using the in-platform Help Center. Arborgold is committed to providing fast, informed assistance tailored to your business needs.
Start Today
Leverage Arborgold’s Two-Way Texting for faster, more professional communications—driving operational efficiency and better customer experiences for your green industry business.